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General Terms & Conditions

This page outlines the “Terms and Conditions” that you agree to when using our website and making a purchase with us. You should take the time to understand the terms you are agreeing to and use of/ purchase through our website implies that you are happy to accept these Ts & Cs. If you are not agree- able to our terms then please do not use this website or purchase tickets from us.

Who We Are is operated by DV Leisure Ltd (registered company number is 11554997 and address is DV Leisure Ltd 24 Hazeldene Court, North Shields, NE30 4AD, trading as The Lofts

Ticket Sales & Events

All tickets are sold subject to the rules of our venue and/or the promoter (depending on event). By making a purchase with us then you are agreeing to abide by the following terms and conditions. We reserve the right to deny entry/remove you from our venue if you do not comply with these terms and your ticket will no longer be valid.

Upon online purchase you will receive an email confirmation of your order. This is not a guarantee of your ticket and will be subject to confirmation from us/promoter prior to ticket being issued. You will then receive an e-ticket for your event unless another method of delivery is specified. Please ensure to check all email folders, including junk, to make sure you have received your ticket. It is your respon- sibility to ensure you have a valid ticket before the event. Your e-ticket will include a QR code that you can use to gain access to the event. In the event that no tickets are available after your order then we will refund your sale.

You should print your ticket and/or bring a copy of your e-ticket QR code on your phone to gain admis- sion to the event.

Ticket sales are intended within the UK only. International restrictions may apply for other countries. By accepting our terms and conditions you confirm that you are aged 18 or over.

We will keep your data on file within our website database and our CRM. See our privacy policy for full information on the data we ask for and how we store/process it. We audit our databases every year and will delete contacts that are inactive for over 18 months. If you have opted in to marketing you will also be added to our mailing list in ActiveCampaign and we will use this data to send you information about our news, events and promotions.

Please always check ticket purchases as mistakes can not be rectified later.

We reserve the right to amend dates and programmes of events due to circumstances beyond our control and are not liable for any refunds or exchanges in this instance.

In the event of an event postponement we will honour your ticket purchase for the rescheduled date, of which you should ensure you are aware.

We do not offer refunds or exchanges on ticket purchases except in exceptional circumstances or can- cellations. If an event is cancelled, you will be offered tickets at a rescheduled event up to the face val- ue of the tickets or, if you are unable to attend the rescheduled event or the event is not rescheduled, a refund of the face value of the tickets.

We can not be held liable for any loss, damage or theft of tickets.

Any liability on our part is restricted to the face value of the ticket purchased and does not include any supplementary costs such as hotels or travel.

It is your responsibility to check the status of an event and any cancellations/postponements.

We are not responsible for the content of any shows – this is the responsibility of the promoter/artist. We reserve the right to refuse admission if we feel the safety of our event, venue, employees or guests is at risk or if we suspect illegal activity.

If you are late for an event we can not guarantee entry, although every effort will be made to admit you.

You should be aware that we may use effects such as smoke, flashing lights or lasers to enhance our performances.

You may be searched on entry and you consent to this by buying a ticket.

All children must be accompanied by a responsible adult. Children are excluded from our 18+ events. You should always be in control of your children and supervising their safety.

Website Usage

Material on our website
The term “material” covers all images, text, audio used within the site. There may be typos or inaccu- rate information on our site and the material may change at any time. We are not responsible for the accuracy, timeliness of the site and its material. Use of any of this material is at your own risk.

Disclaimer of Liability
In no instance are we or any website third parties liable for any damages whatsoever (including, with- out limitation, consequential/incidental losses due to damages, data loss or any other reason) as a result of actions taken due to reading, hearing or seeing material on this site or your inability to use the site/material. No warrantees are given against use of our website or the materials on it. Any links followed from our site are not under our control and you use these at your own risk. We do not guar- antee uptime/access to the website.

Personal Property
We accept no liability for the loss, damage or theft of personal property while at our venue.

Our terms and conditions are subject to change and you should review them periodically depending on your usage/needs.

If you have a complaint or issue that you feel has not been dealt with adequately then you can email our head office at hi@THELOFTSNE1.CO.UK

Governing Law & Jurisdiction
These terms are governed and construed in accordance with the laws of England and in the event of any dispute or claim associated with them shall be subject to the jurisdiction of the English courts.